Seeds of Wonder Shipping, Returns and Cancellations

Shipping

We prefer to use Sendle where possible, who are a 100% Carbon Neutral delivery service.

We try and get your products out within 3 business days once we receive your payment.

Delivery times will depend where you are. Deliveries within Australia usually take 2-12 days from dispatch. International delivery times vary depend on the zone you are in:

Zone 1 – New Zealand | 4-6 working days
Zone 2 – North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 – Rest of the world | 10-15 working days

Once your order is ready for dispatch we will email you to let you know it is on its way.

Overseas purchases

Please note you are responsible for paying any duties, tax or customs charges made by the destination country – this is not included in our sale price or shipping costs.

Product Returns

We want you to be happy with your purchase. If for some reason you need to return it to us we are happy to accept returns on full priced items made with 14 days of purchase.

Returned items must be unused in their original condition, unopened, unused and with their tags on. Please send them to:

Returns

Seeds of Wonder

10 Mabel Street

Hurstville NSW 2220

Customers are responsible for shipping costs for all returns. We recommend using a trackable option as we cannot guarantee refunding items we do not receive back.

Unfortunately we do not accept returns or exchanges on sale items or gift vouchers.

Purchases made using gift vouchers cannot be refunded, only exchanged.

Workshop cancellations

Things come up we get that. You can cancel a workshop up to 7 days before the event.

If you find yourself in this position email us at info@seedsofwonder.com.au and we will get on to it.

If you prefer, we can swap you onto another workshop (dependent on availability).

Alternatively you are welcome to transfer the booking to a friend.

Unfortunately if you let us know less than 7 days before the workshop date we are unable to refund you or swap you onto another workshop.

Workshops cannot be exchanged for products.

Refunds

Refunds are only available for full priced items and for booked workshops where more than 7 days notice is provided by email prior to the workshop date.

Sale items and gift vouchers cannot be refunded or exchanged.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds for the amount paid for the item or workshop will be made using your original payment method, excluding shipping costs or duties/taxes paid.

Purchases made using gift vouchers cannot be refunded, only exchanged.

Product Exchanges

If you aren’t completely satisfied with your purchase we are happy to exchange full priced products. Just email us at info@seedsofwonder.com.au to arrange.

Customers are responsible for shipping costs and taxes/duties for all exchanges. We recommend using a trackable shipping option as we cannot guarantee exchanging items we do not receive back.

To qualify for an exchange products must be in their original condition, unopened, unused and with their tags on.

Sale products and gift vouchers cannot be exchanged.

Damaged goods

If a product has arrived damaged please take a picture and email it to info@seedsofwonder.com.au with a description of the damage within 48 hours so we can prioritise rectifying the issue.

We cannot accept responsibility for damaged item(s) that are not in their original condition, unused or with their tags removed.

Damage to external packaging should be followed up with Sendle. 

Faulty items

If you find your item is faulty please take a picture of the fault and email it to us at info@seedsofwonder.com.au. Remember to include an overview of the issue and we will be in contact to arrange to replace the item if stock is available or to issue a refund.

Shipping to replace faulty goods is covered by Seeds of Wonder.